Returns and refunds

You can decide to return any product purchased on Corneliani free of charge within 14 days of the delivery date.
While filling in the return form below, please add on the comments section the order arrival date.

We would ask you to kindly comply with the following conditions:

  • The product needs to be in its original condition and packaging.
  • The label inside the item and the tag need to be attached to the product

RETURN REASONS FOR A REFUND

  • I don’t like the colour or style
  • Product wholly or partially damaged
  • Non-compliant product, or product differs from what was ordered.
  • I ordered the wrong size
  • I’ve changed my mind.

RETURN PROCEDURE FOR A REFUND

You can return a product by filling in the form below.

On-line return using the form

  • Fill in the form below.
  • You will receive a mail with the label to stick on the return package. You will be given a date when the courier will collect the product.
  • Prepare the package using the original packaging and print the label received. If you no longer have the original packaging, we would ask you to kindly acquire adequate and suitable packing for transport.
  • Hand the package over on the appointed day to the courier.
  • We will run a quality check on the product and reimburse the cost of the product at the time of purchase, within no more than 14 days. During “free returns” promotional periods, customers will not be charged for shipping costs.

Form Returns/Refunds to fill

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    add image

    Attach the photos of the details

    To help us to authorize your request properly attach the photos of the details related to your product. Click on browse and choose photos from your device and upload them through the 'add image' button.

    Legend of Returns Reasons

    Item completely damaged

    If the item is completely damaged or defective, select this reason and describe the damage in the “Comments” field.

    Item partially damaged

    If the item is only partially damaged and it doesn’t need to be returned and exchanged, select this reason and specify which are the damaged parts in the “Comments” field.

    Non conforming item

    If the item delivered is different from the ordered one, select this reason and, if it’s possible, specify which item you’ve received in the “Comments” field.

    I don’t like the color/I don’t like the style/I’ve changed my mind

    If you want to exercise your right of withdrawal, select this reason and let us know in the “Comments” field if you want to receive a refund.