Returns and refunds
You can decide to return any product purchased on Corneliani free of charge within 14 days of the delivery date.
While filling in the return form below, please add on the comments section the order arrival date.
We would ask you to kindly comply with the following conditions:
- The product needs to be in its original condition and packaging.
- The label inside the item and the tag need to be attached to the product
RETURN REASONS FOR A REFUND
- I don’t like the colour or style
- Product wholly or partially damaged
- Non-compliant product, or product differs from what was ordered.
- I ordered the wrong size
- I’ve changed my mind.
RETURN PROCEDURE FOR A REFUND
You can return a product by filling in the form below.
On-line return using the form
- Fill in the form below.
- You will receive a mail with the label to stick on the return package. You will be given a date when the courier will collect the product.
- Prepare the package using the original packaging and print the label received. If you no longer have the original packaging, we would ask you to kindly acquire adequate and suitable packing for transport.
- Hand the package over on the appointed day to the courier.
- We will run a quality check on the product and reimburse the cost of the product at the time of purchase, within no more than 14 days. During “free returns” promotional periods, customers will not be charged for shipping costs.