Returns and refunds

You can decide to return any product purchased on Corneliani free of charge within 14 days of the delivery date.

We would ask you to kindly comply with the following conditions:

  • The product needs to be in its original condition and packaging.
  • The label inside the item and the tag need to be attached to the product

RETURN REASONS FOR REPLACEMENT

  • Product wholly or partially damaged
  • Non-compliant product, or product differs from what was ordered.

 

RETURN REASONS FOR A REFUND

  • I don’t like the colour or style
  • I ordered the wrong size
  • I’ve changed my mind.

 RETURN PROCEDURE FOR REPLACEMENT

You can return a product by filling in the form below or by going directly to one of the selected boutiques.

On-line return using the form

  • Fill in and return the form below, attaching photos of the non-compliant product or by providing details of the damaged product and packaging in which the product was delivered.
  • Your request will be assessed by our Customer Services.
  • We will send the replacement product (if available). If your returned product does not meet the conditions listed, the package will be returned to you and no refund or replacement will be made.
  • You will receive a mail with the label to stick on the return package. You will be given a date when the courier will collect the product.
  • Prepare the package using the original packaging and print the label received. If you no longer have the original packaging, we would ask you to kindly acquire adequate and suitable packing for transport.
  • Hand the package over on the appointed day to the courier.
  • We will run a quality check on the product you have returned.

In-store Return

  • Place the product in the original box or use suitable packaging for transport and include the purchase receipt.
  • Hand it in to the Corneliani Boutique where you picked up your order or select one from the list.
  • You will receive a refund on the same means of payment used to purchase on-line, compliant with your bank's time-scale for a refund.

If payment was made by cash on delivery, our customer services will contact you to take the details of the bank into which a refund payment can be made.

 

RETURN PROCEDURE FOR A REFUND

You can return a product by filling in the form below or by going directly to one of the selected boutiques.

On-line return using the form

  • Fill in the form below.
  • You will receive a mail with the label to stick on the return package. You will be given a date when the courier will collect the product.
  • Prepare the package using the original packaging and print the label received. If you no longer have the original packaging, we would ask you to kindly acquire adequate and suitable packing for transport.
  • Hand the package over on the appointed day to the courier.
  • We will run a quality check on the product and reimburse the cost of the product at the time of purchase, within no more than 14 days. During “free returns” promotional periods, customers will not be charged for shipping costs.

 

In-store Return

  • Place the product in the original box or use suitable packaging for transport and include the purchase receipt.
  • Hand it in to the Corneliani Boutique where you picked up your order or select one from the list.
  • You will receive a refund on the same means of payment used to purchase on-line, compliant with your bank's time-scale for a refund.

Form Returns/Refunds to fill

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    Attach the photos of the details

    To help us to authorize your request properly attach the photos of the details related to your product. Click on browse and choose photos from your device and upload them through the 'add image' button.

    Legend of Returns Reasons

    Item completely damaged

    If the item is completely damaged or defective, select this reason and describe the damage in the “Comments” field.

    Item partially damaged

    If the item is only partially damaged and it doesn’t need to be returned and exchanged, select this reason and specify which are the damaged parts in the “Comments” field.

    Non conforming item

    If the item delivered is different from the ordered one, select this reason and, if it’s possible, specify which item you’ve received in the “Comments” field.

    I don’t like the color/I don’t like the style/I’ve changed my mind

    If you want to exercise your right of withdrawal, select this reason and let us know in the “Comments” field if you want to receive a refund or if you want an exchange with another item.