FAQ

Orders
HOW DO I PLACE AN ORDER?
Identify the product you are interested in, select the size you wish to purchase and click on “Add to cart”. You can see the contents of your order by clicking on the “CART” icon at the top right of each page.
To complete your purchase click on the icon at the top where the quantity of products in your cart is highlighted and click on “SEE MY CART”. Selected products will be listed so you can make any changes.
Once finished, click on “PROCEED WITH PAYMENT” to finalize your order. You will be able to choose whether to register or continue without registration. After entering your information in the appropriate fields, follow the procedure until the “CONFIRM AND PROCEED” button. A page will show you a summary of your transaction.
CAN I CANCEL AN ORDER?
We regret that the order, once received by our system, is automatically processed and cannot be cancelled. The product can be returned to us as per our return policy.
CAN I ADD OR REMOVE ITEMS FROM MY ORDER?
Unfortunately not - each order is automatically processed and, once received by our system, it is not possible for us to change the details. To purchase new items, you must place a new order. To return them, you must follow our return policy.
CAN I KNOW WHEN AN UNAVAILABLE PRODUCT WILL BE BACK ONLINE?
When a product is not available in the your desired size, you can choose to be notified by email when your size is back online by clicking on the icon next to the missing size. For any requirements, you can contact our Customer Service by filling out the request in the CONTACT US form
WHAT HAPPENS IF I BUY SOMETHING THAT IS NO LONGER IN STOCK?
In rare cases, ordered products may not be in stock. In such cases, Corneliani reserves the right to cancel your order. The price paid will be refunded through the payment method you used at the time of purchase. We apologize in advance for any inconvenience.
DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you can place an order as a guest. However, if you plan to make regular purchases from the Corneliani Online Store, we recommend that you save your personal data. Having an account not only allows you to complete your order faster, but also enables you to access your order history, save your personal information and create your wishlist.
IS IT POSSIBLE TO PLACE AN ORDER BY PHONE?
We regret that this is not possible. You can contact our Customer Service at +390280016430 and we will be happy to guide you through the process of creating an order by assisting you on the phone. All calls made from landlines will be free of charge, but there may be additional charges when calling from cellular devices - please check with your carrier.
WHEN CAN I CONTACT CUSTOMER SERVICE?
Customer service is available from Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00 (CET), excluding public holidays (1 and 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November and 8/25/26 December). contact us
WHY HAS MY ORDER BEEN CANCELLED?
Your order may have been cancelled for various reasons such as lack of product availability or errors in filling in the billing or delivery address. The most common reason for an order cancellation generally relates to the product being suddenly unavailable at the time of order processing. If the order (or part of it) is cancelled for one of the above reasons, the relative value will be directly refunded to the payment method used at the time of the order within 14 days, depending on the payment method and bank operator.
WHAT HAPPENS AFTER I CREATE MY ORDER?
Once your order has been created, you will receive a confirmation email. All personal and payment information will be checked and we will contact you if there are any problems.
HOW CAN I SEARCH FOR A PRODUCT ON THE SITE?
You can find a specific product in the following ways:
1. By browsing the site and clicking on the categories in the main menu
2. By clicking on the search icon and entering the product name.
3. By contacting our Customer Service, filling in the CONTACT US section.
WHERE CAN I FIND INFORMATION ABOUT SIZES?
You can find information about the sizes of each product in the relevant product sheet (size guide). The website will show you the conversion to the specific sizes for your country; however, the product you receive will be marked with the corresponding Italian size on the garment label.
ARE PRODUCTS PURCHASED ONLINE COVERED BY WARRANTY?
All products purchased online are covered by a two-year warranty.
WHAT HAPPENS IF MY PACKAGE IS LOST DURING SHIPPING?
Corneliani will refund the customer for the full amount.
DOES CORNELIANI OFFER A MADE-TO-MEASURE SERVICE?
Yes, if you need to use our Made-to-Measure service, you can visit the dedicated area of our website and book an appointment at our Milan headquarters or contact us using the CONTACT US form to find your closest retailer who offers the Corneliani Made-to-Measure service.
Account
I CAN’T ACCESS MY ACCOUNT
If you cannot access your account please follow the instructions below:
• check that the email and password you are using are the same as those used when you registered.
• if you have forgotten your password, click on the “Change Password” link and enter your email address. We will immediately send you a password reset email.
If you are still unable to access your account, please contact our Customer Service Department.
I AM REGISTERED TO THE SITE BUT I WOULD LIKE TO UNREGISTER. IS THIS POSSIBLE?
To delete your account, go to the “My Data” section and click on “Deactivate Account”.
HOW CAN I CONTACT YOU?
You can contact us by filling out the CONTACT US form.
Payments
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept credit cards of the Mastercard, Visa, Maestro and American Express circuits. It is also possible to pay by Paypal, bank transfer, Sofort, iDeal, Giropay and Klarna.
HOW CAN I PAY IN INSTALLMENTS WITH KLARNA?
You can find out more about Klarna, the installment payment method, on our Klarna Infopage.
IS IT POSSIBLE TO PAY BY BANK TRANSFER IN ADVANCE?
Yes, for some countries you can also pay by bank transfer in advance. If you choose this form of payment, 3 to 5 working days will be added to the normal delivery time. Proof of transfer, including the CRO (Transaction Reference Code), must be received by e-mail (to the contact details provided after the order is finalized) no later than 3 working days from the date of acceptance of the order. Beyond this deadline, the order will automatically be considered canceled.
Bank transfer to: Drop S.r.l.
Details: UNICREDIT IT46D0200868876000102232797
DID THE ORDER I PLACED WITH PAYPAL GO THROUGH?
If you placed an order through PayPal, please wait for PayPal to redirect the page to www.corneliani.com before closing any browser windows so that the transaction can be completed.
If you have received confirmation from PayPal, but have not received an order confirmation e-mail from Corneliani, please contact our Customer Service.
Shipments
HOW MUCH ARE SHIPPING COSTS?
Shipping is currently free in Europe and UK.
WHAT TYPE OF SHIPPING IS AVAILABLE?
The only available shipping method is standard shipping. For delivery times, check the SHIPPING page.
WHICH COURIERS ARE USED?
Couriers used in Europe and UK are: DPD (Austria, Belgium, France, Luxembourg, Netherlands) and FedEx.
WHEN DO DELIVERIES TAKE PLACE?
Deliveries are only made on normal business days/hours (not on weekends or holidays).
CAN I TRACK THE SHIPMENT OF MY ORDER?
You can track the status of your order by clicking on the link that you receive by e-mail as soon as the order is processed. You can also check the status of your shipment at any time by entering the “My orders” section available in your account on the site.
CAN I ASK FOR ITEMS BE SENT TO A DIFFERENT ADDRESS THAN MINE?
The product can always be shipped to an address other than your personal address. Simply enter the address of the purchaser in the “Billing Address” section and the address of the person receiving the order in the “Shipping Address” section. We do not ship to PO boxes and collecting points.
HOW ARE CUSTOMS DUTIES HANDLED?
For shipments to non-EU countries, duties are paid by the recipient (except in the UK, where duties are paid by Corneliani).
Returns and Refunds
HOW DO I MAKE A RETURN?
Purchased items may be returned within 14 days of receipt of the product (unless otherwise stated), obtaining a refund of the purchase price.
A return can be made only by filling out the online form in the RETURNS AND REFUNDS section, subject to the specified conditions. After filling out the form, you will receive return instructions via e-mail.
DO RETURNS HAVE A CHARGE?
Return is free of charge unless the entire order is returned: in this case the amount indicated in Terms and Conditions of Sale will be withheld. In USA and Canada it is currently at no charge for a minimum value of the returned product of 800US$/800CA$, otherwise the cost is 50US$/50CA$;
CAN CORNELIANI REFUSE A RETURN?
Corneliani only accepts returns of new products in perfect condition, with the internal label and tag attached, within 14 days of receipt of the product (unless otherwise stated).
WHAT HAPPENS IF THE PRODUCT IS DEFECTIVE?
If you have received a damaged or defective product, you can request a return and refund. Fill out the form at the RETURNS AND REFUNDS link. We will handle your request as quickly as possible.
HOW LONG WILL IT TAKE TO PROCESS A REFUND?
Once Corneliani has received your return and approved the condition of the products, you will be contacted by our Customer Service to confirm the refund. The amount will be credited to the payment method used during the purchase within 14 working days.